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Full guide · 5 steps

Add an AI chat that answers your FAQs: step-by-step guide

List your top questions with ChatGPT, add Tidio's chat widget to your site, teach its Lyro AI agent your answers, test it like a customer, and review missed chats every week.

Updated· By Mishal Brands Editorial

Why this works

Tidio's pricing page says its 7-day free trial needs no card, and accounts drop to the Free plan afterwards unless you upgrade.

Suggested workflow. These steps are a workflow for one person with off-the-shelf tools. We name tools as examples.

Cheat sheet: Add an AI chat that answers your FAQs. 1 List your top questions. 2 Add the chat to your site. 3 Teach Lyro your answers. 4 Test it like a customer. 5 Review chats every week
Save the cheat sheet. The full steps are below.

The steps

STEP 1 · ChatGPT

List your top questions

What to do

Paste 20 recent customer emails or DMs into ChatGPT and ask for the 15 most common questions, with a short answer for each.

Plan note: Free plan for everyone. (per its official pricing page; check before you buy).

Tip

Remove names and order numbers before you paste.

Our tool page: ChatGPT.

STEP 2 · Tidio

Add the chat to your site

What to do

Sign up for Tidio and add its chat widget to your site with the snippet or your platform's plugin.

Plan note: Tidio says a 7-day free trial needs no card, and accounts drop to the Free plan afterwards unless you upgrade. (per its official pricing page; check before you buy).

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Try Tidio

Tip

Put it on your pricing and contact pages first.

Our tool page: Tidio.

STEP 3 · Tidio

Teach Lyro your answers

What to do

Add your questions and answers to Lyro, Tidio's AI agent, so it can answer them in chat.

Plan note: Tidio says a 7-day free trial needs no card, and accounts drop to the Free plan afterwards unless you upgrade. (per its official pricing page; check before you buy).

Tip

Use the exact words customers use in the questions.

Our tool page: Tidio.

STEP 4 · Tidio

Test it like a customer

What to do

Open your site in a private window and ask 10 real questions. Fix any answer that is wrong or vague.

Plan note: Tidio says a 7-day free trial needs no card, and accounts drop to the Free plan afterwards unless you upgrade. (per its official pricing page; check before you buy).

Tip

Ask one question it shouldn't answer and check it hands off.

Our tool page: Tidio.

STEP 5 · Tidio

Review chats every week

What to do

Once a week, read the chats Lyro couldn't answer and add those answers.

Plan note: Tidio says a 7-day free trial needs no card, and accounts drop to the Free plan afterwards unless you upgrade. (per its official pricing page; check before you buy).

Tip

The first month of reviews matters most.

Our tool page: Tidio.

The honest part

  • An AI agent is only as good as the answers you give it. Keep them up to date.
  • Always give customers a way to reach a person.
  • Results vary.

Editorial note

This guide is written by Mishal Brands Editorial. Plan details come from each vendor's official pricing page as listed on our tool pages. Where we are in an affiliate program, the link is marked and disclosed.

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