Tidio: business software for small teams
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Tidio helps you answer customers by this route: live chat, a help desk and the Lyro AI agent for answering customers on your site. It is best for small online stores and service businesses that want live chat plus an AI agent for common questions. A free plan is available.
What it does
Tidio puts live chat, email and social messages in one inbox and turns them into tickets. Flows are no-code automations that follow paths you set, and Lyro is an AI agent that answers from your support content and hands off to a human. Tidio says it bills only for conversations a human agent replies to, and reports that customers average a 75% resolution rate with Lyro (vendor-reported).
Official site:www.tidio.com.
Editorial note
Tidio combines live chat, a help desk, Flows automations and Lyro, its AI agent. Tidio’s pricing page lists a Free plan, a 7-day free trial with no card, and paid plans from $24.17 a month on annual billing.
Who it’s for
- For: Small online stores and service businesses that want live chat plus an AI agent for common questions.
- Not ideal for: large support teams that need more than 10 agents on a self-serve plan.
Key use cases
- Customer support
What you can do with it
- Free access: Tidio says a 7-day free trial needs no card, and accounts drop to the Free plan afterwards unless you upgrade. This matters when you want to test before you pay.
- Starter plan: 100 billable conversations, 100 Flows visitors reached, operating hours, basic analytics. This matters when the free tier is not enough.
- Lyro AI Agent plan: Tidio’s AI agent; also sold stand-alone for other help desks. This matters when the free tier is not enough.
- Help documentation: Official pricing and product pages at www.tidio.com. This matters when you set it up yourself.
How to use Tidio: step-by-step tutorial
Five to eight steps from the account to a first useful result. Where the official guide names a control, the step uses that name. Where it does not, the step stays general.
- Sign up and start the 7-day free trial (Tidio says no card is needed).
- Add the chat widget to your website or store.
- Connect your FAQ or help pages so Lyro can answer from them.
- Set human handoff for questions Lyro can’t answer.
- Add a Flow for one key moment, such as a visitor on your pricing page.
These steps follow the official guide: Tidio pricing.
Related
Other tools for this job
-
Botpress
Builds AI agents that answer customers on your site and WhatsApp and hand off to a person when needed.
-
Chatbase
Build an AI support and sales agent from your own content and put it on chat, email and voice.
-
Gorgias
Answer store support tickets from one inbox, with an AI Agent that can handle returns and order tracking.
-
Retell AI
Builds AI phone agents that answer calls, book appointments and make outbound calls.
-
Zendesk
A customer service platform with ticketing, messaging, a knowledge base and AI agents for requests.
Frequently asked questions
Is Tidio free?
Yes. Tidio lists a Free plan, and after the 7-day trial accounts drop to it unless you upgrade, checked October 25, 2026.
How much is Tidio?
Tidio’s pricing page shows Starter from $24.17 a month on annual billing, and the Lyro AI Agent from $32.50 a month.
What counts as a billable conversation?
Tidio says a conversation is billable only once a human agent replies or starts it; Lyro and Flows replies do not count.
Can I use Lyro with another help desk?
Tidio says Lyro is available as a stand-alone product for help desks like Zendesk or Salesforce.
Pricing
Prices checked on the official pricing page.
- Free
-
$0
Flows limited to 100 unique visitors a month; every account starts with 50 Lyro AI conversations, per Tidio
- Starter
-
From $24.17/month (shown with annual billing)
100 billable conversations, 100 Flows visitors reached, operating hours, basic analytics
- Lyro AI Agent
-
From $32.50/month
Tidio’s AI agent; also sold stand-alone for other help desks
- Limits: Self-serve plans allow up to 10 agents; higher quotas need Plus or a custom plan, per Tidio.
- Plans change: vendors update limits and prices; confirm on the official page before you buy.
Facts
- Access
- Ongoing free plan
- Paid plans from
- $0
- Checked
- Category
- Category: Business and productivity tools (153 in the library).
- On the record
- Tidio says a 7-day free trial needs no card, and accounts drop to the Free plan afterwards unless you upgrade.