Chatbase: business software for small teams
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Chatbase helps you answer customers by this route: build an AI support and sales agent from your own content and put it on chat, email and voice. It is best for small businesses that want an AI agent answering support and sales questions from their own docs. People also use it to automate repetitive work. A free trial is available.
What it does
Chatbase follows a build, test, deploy flow: connect data sources, define the agent’s role and guardrails with no code, run test scenarios, then publish across your website chat, WhatsApp, email and more. Agents can take AI Actions and follow procedures; Basic and up add voice, a helpdesk inbox, API access and integrations such as Zendesk, Salesforce, Intercom, HubSpot and Stripe. Add-ons cover extra credits, extra agents and removing “Powered by Chatbase”.
Official site:www.chatbase.co.
Editorial note
Chatbase builds AI agents for customer support, sales and product guidance from your own data, and deploys them on chat, email and voice. Plans start at $32 a month billed yearly for 700 message credits, and each plan has a 7-day trial.
Who it’s for
- For: Small businesses that want an AI agent answering support and sales questions from their own docs.
- Not ideal for: teams that need a full help desk with human ticket routing as the main product.
Key use cases
- Customer support
- Automate work
What you can do with it
- Free access: Chatbase’s paid plans each offer a 7-day trial, per its pricing page. This matters when you want to test before you pay.
- Basic plan: 4,000 message credits a month, 3 members, advanced integrations, helpdesk inbox, voice, API access. This matters when the free tier is not enough.
- Business plan: 15,000 message credits a month, 5 members, advanced analytics, source suggestions, tickets as a source. This matters when the free tier is not enough.
- Help documentation: Official pricing and product pages at www.chatbase.co. This matters when you set it up yourself.
How to use Chatbase: step-by-step tutorial
Five to eight steps from the account to a first useful result. Where the official guide names a control, the step uses that name. Where it does not, the step stays general.
- Start a 7-day trial at chatbase.co.
- Connect your sources: help pages, docs or files.
- Set the agent’s role and guardrails, such as topics it must not answer.
- Test it with real customer questions and fix weak answers.
- Deploy it to your website chat or another channel your plan includes.
These steps follow the official guide: Chatbase pricing.
Frequently asked questions
Is Chatbase free?
Chatbase’s pricing page lists paid plans with a 7-day trial; no ongoing free plan is listed, checked October 26, 2026.
How much does Chatbase cost?
Billed yearly: Hobby $32 a month, Basic $120 and Business $400; Enterprise is custom, per Chatbase’s pricing page.
Can Chatbase handle phone calls?
Voice and telephony are listed from the Basic plan up.
Can I remove the Chatbase branding?
Yes, as a paid add-on Chatbase lists at $1,188 a year.
Pricing
Prices checked on the official pricing page.
- Hobby
-
$32/month billed yearly
700 message credits a month, advanced models, 2 members, basic integrations and analytics, file attachments
- Basic
-
$120/month billed yearly
4,000 message credits a month, 3 members, advanced integrations, helpdesk inbox, voice, API access
- Business
-
$400/month billed yearly
15,000 message credits a month, 5 members, advanced analytics, source suggestions, tickets as a source
- Enterprise
-
Custom
Custom usage, SSO, HIPAA-eligible, audit logs, white-labeling, SLAs
- Limits: Usage is capped by monthly message credits; voice and API start on Basic.
- Plans change: vendors update limits and prices; confirm on the official page before you buy.
Facts
- Access
- Free trial
- Paid plans from
- $32/mo billed yearly
- Checked
- Category
- Category: Business and productivity tools (153 in the library).
- On the record
- Chatbase’s paid plans each offer a 7-day trial, per its pricing page.