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Prompt pack · 8 copy-paste prompts

8 AI prompts for customer support replies

Use these prompts in ChatGPT, Claude or Gemini to write apologies, order updates, refund replies and FAQ answers once. Then save them as replies in a website chat tool such as Tidio.

Updated· By Mishal Brands Editorial

How to use these prompts

  1. Start with prompt 5 to find your most common questions.
  2. Use prompts 1 to 4 for the replies you send most.
  3. Run prompt 6 to turn answers into saved chat replies.
  4. Use prompts 7 and 8 for handoffs and reviews.

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PROMPT 1 🙏

Say sorry well

Prompt 1 (any chat AI)
Write a short reply to a customer whose order [Insert problem]. Say sorry once, explain the fix and give a clear next step. Under 60 words.
PROMPT 2 📦

Where's my order

Prompt 2 (any chat AI)
Write a reply for 'Where is my order?' that asks for the order number, explains normal delivery time [Insert time] and says what happens next.
PROMPT 3 💸

Refund request

Prompt 3 (any chat AI)
Write a friendly reply to a refund request. Our policy is [Insert policy]. Explain it in plain words and list the steps to get the refund.
PROMPT 4 😤

Angry customer

Prompt 4 (any chat AI)
Rewrite this reply so it calms an upset customer without blaming them or us: [Insert reply]. Keep the facts, soften the tone.
PROMPT 5 📚

Turn emails into FAQs

Prompt 5 (any chat AI)
Here are 20 customer messages: [Insert messages]. List the 10 most common questions and write a 1-2 sentence answer for each.
PROMPT 6 🔁

Saved replies

Prompt 6 (any chat AI)
Turn these FAQ answers into short saved replies for a website chat. Each under 40 words, with one link where useful: [Insert answers]
PROMPT 7 🤝

Hand off to a person

Prompt 7 (any chat AI)
Write a short message for when the chat can't answer: say a person will reply, give the expected time [Insert time], and ask for their email.
PROMPT 8 ⭐

Ask for a review

Prompt 8 (any chat AI)
Write a short message asking a happy customer to leave a review at [Insert link]. One line of thanks, one line of ask, no pressure.

Browse by category: All 153 Business and productivity tools. Every tool page lists the vendor’s own price and the date we checked it.

Tips

  • Never paste customer names, emails or card details into a chat AI.
  • Check every policy detail in a reply against your real policy.

Editorial note

These prompts are written by Mishal Brands Editorial and work in any chat AI. Results vary, so review every output before you use it. Where we are in an affiliate program, the link is marked and disclosed.