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Comparison

Tidio vs Gorgias: which one should your store use?

Tidio is chat-first, has a free plan and starts at $24.17/mo, so it suits small and growing stores. Gorgias is a Shopify-first helpdesk priced by tickets from $10/mo, and suits brands with support teams and real ticket volume.

Updated Oct 25, 2026 · By Mishal Brands Editorial

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Documentation-basedPrices checked on official vendor pricing pages Oct 25, 2026. Prices change, so confirm on the vendor's page.

The verdict up front

  • Choose Tidio if you're a small or growing store that wants live chat, a chatbot and an AI agent at a low entry price. There's a free plan, and paid plans start at $24.17/mo. Try Tidio free →
  • Choose Gorgias if you're an established Shopify brand with real ticket volume and agents who need order details and actions without leaving the helpdesk. The helpdesk starts at $10/mo for 50 tickets and scales by ticket count. See Gorgias plans →
  • Short version: Tidio is chat-first and cheaper to start. Gorgias is helpdesk-first and deeper for Shopify teams.

At a glance

Tidio Gorgias
Core identity Live chat + chatbot + AI agent E-commerce helpdesk
Best for Small and mid-size stores on many platforms Shopify brands with support teams
Free plan Yes ($0) No (free trial)
Entry paid price $24.17/mo (Starter, 100 billable conversations) $10/mo helpdesk, 50 tickets (monthly only)
Mid tier Growth from $49.17/mo Basic $60/mo monthly or $50/mo billed annually, 300 tickets
Top tiers Plus from $300/mo plus usage Pro $360/mo (2,000 tickets), Advanced $900/mo (5,000 tickets), monthly billing
AI agent Lyro (also sold stand-alone from $32.50/mo) AI Agent add-on, billed per automated interaction
Pricing unit Plan + billable conversations Tickets per month + overage
Channels Website chat, email, Messenger, Instagram, WhatsApp Email, chat, social, SMS, voice

Prices from tidio.com/pricing and gorgias.com/pricing, checked Oct 25, 2026.

Pricing compared

Tidio

  • Free: $0/mo
  • Starter: $24.17/mo, 100 billable conversations
  • Growth: from $49.17/mo, from 250 billable conversations
  • Plus: from $300/mo plus monthly usage, adding priority support and advanced team management; AI and human conversations are paid separately
  • Lyro AI Agent (stand-alone): from $32.50/mo for 50 Lyro AI conversations, with a 7-day trial

Gorgias (helpdesk only)

  • Starter: $10/mo, 50 tickets a month, monthly billing only
  • Basic: $60/mo monthly or $50/mo billed annually ($600/yr), 300 tickets a month
  • Pro: $360/mo monthly or $300/mo billed annually, 2,000 tickets a month
  • Advanced: $900/mo monthly or $750/mo billed annually, 5,000 tickets a month
  • Overage: $40 per 100 tickets on Starter and Basic, $36 per 100 on Pro and Advanced
  • AI Agent: added on top; Gorgias lists $0.85 to $1.00 per automated interaction depending on plan and billing

For the full breakdown, see our Gorgias pricing guide.

What this means in practice: a store handling around 100 conversations a month will usually spend less on Tidio. A brand handling thousands of tickets with a team of agents gets more from Gorgias's order tools, even though the bill is higher.

AI agents: Lyro vs Gorgias AI Agent

Both tools sell an AI agent that answers customers on its own.

Tidio Lyro is trained on your FAQs and site content and answers in the chat widget. It's simple to turn on and is a main reason small stores pick Tidio. Because it can be bought stand-alone, you can add it on top of other tools.

Gorgias AI Agent works inside the helpdesk and can use order data for things like order status questions. It's billed per automated interaction, so cost tracks volume and can climb fast. Set a budget.

Our take: Lyro is easier and cheaper to start. The Gorgias agent is more powerful for order-heavy Shopify support.

More options: AI agents that answer customer calls and chats.

Shopify depth

This is where Gorgias pulls ahead. Agents see a customer's orders next to the ticket and can act on them from there, with macros that insert order details. For a team answering hundreds of "where's my order?" tickets, that saves real time.

Tidio connects to Shopify for order lookups and sales messages, but it's more of a chat and sales tool than a full order-management helpdesk.

Live chat and sales

Tidio wins here. It started as live chat, and its widget and no-code Flows (for things like discount popups or abandoned-cart nudges) are built for converting visitors. Gorgias has chat too, but it's a channel feeding the helpdesk rather than the main event.

Ease of setup

  • Tidio: install the widget or app, connect channels, turn on Lyro. A small store can be live in an afternoon.
  • Gorgias: more setup: connect the store and channels, build macros and rules, train the AI Agent, set up views for agents. Worth it for teams, overkill for solo founders.

Who should pick which

Pick Tidio if you:

  • are a solo founder or small team
  • want a free plan to start
  • care about converting website visitors as much as answering questions
  • aren't on Shopify, or use several platforms

Pick Gorgias if you:

  • run a Shopify store with steady ticket volume
  • have two or more support agents
  • need order actions inside the helpdesk
  • want support revenue analytics (Pro and up)

Consider something else if: your sales happen in Instagram DMs (see Manychat alternatives), or you want a custom agent across many channels (Botpress).

FAQ

Is Tidio cheaper than Gorgias? At small volumes, usually yes. Tidio has a $0 plan and Starter at $24.17/mo. Gorgias starts at $10/mo but includes only 50 tickets; Basic is $60/mo monthly or $50/mo billed annually for 300 tickets.

Does Gorgias have a free plan? No. It offers a free trial. Tidio has a permanent free plan.

Which has the better AI agent? Tidio's Lyro is easier and cheaper to start. Gorgias's AI Agent uses order data more deeply and is billed per automated interaction.

Is Gorgias only for Shopify? It's built Shopify-first and that's where it's strongest. Check Gorgias's current integrations list for other platforms.

What happens if I go over my Gorgias ticket limit? You pay overage: $40 per 100 tickets on Starter and Basic, $36 per 100 on higher tiers.

Start with Tidio free →

Prices checked on vendor sites Oct 25, 2026. How we review.