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Gorgias: business software for small teams

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Try Gorgias

Gorgias helps you answer customers by this route: answer store support tickets from one inbox, with an AI Agent that can handle returns and order tracking. It is best for online stores that answer customers by email, chat and social. It puts store support tickets in one inbox, with an AI Agent that can handle returns and order tracking.

Illustrative preview: a support ticket inbox with AI replies
Illustrative preview

What it does

Answer store support tickets from one inbox, with an AI Agent that can handle returns and order tracking.

Editorial note

Gorgias is for online stores that answer customers by email, chat and social. It puts store support tickets in one inbox, with an AI Agent that can handle returns and order tracking. The record says the Starter, Basic and Pro plan cards offer a free trial, and the sign-up page describes a 7-day trial.

Who it’s for

Online stores that answer customers by email, chat and social.

Key use cases

What you can do with it

Answer store support tickets from one inbox, with an AI Agent that can handle returns and order tracking.

How to use Gorgias: step-by-step tutorial

Five to eight steps from the account to a first useful result. Where the official guide names a control, the step uses that name. Where it does not, the step stays general.

  1. You need an active AI Agent subscription, a Shopify store connected to Gorgias, and Lead, Admin, or Account Owner access. If Shopify was connected before that subscription, update the app permissions so AI Agent can use Shopify data.
  2. Open the top-left menu, select AI Agent, then Knowledge, and add at least one source. AI Agent cannot be enabled without one. If you are starting from scratch, open Knowledge, then Guidance, and use a pre-built template.
  3. Open AI Agent, then Skills, and click Create skill. Choose From template for a common conversation, such as a return or an order status question, or choose From scratch.
  4. Set the tone of voice and the handover instructions before you go live. The setup guide says to keep handover topics minimal at first and add one only when AI Agent cannot resolve it.
  5. Open AI Agent, then Playground, and send a test question. Test conversations are not billed, do not affect reporting, and do not message shoppers.
  6. Go to AI Agent, then Deploy, and enable a channel. The guide lists email, chat, SMS, Instagram direct messages and Facebook Messenger, and WhatsApp.

These steps follow official guides: Set up and go live with AI Agent; Preview responses in the Playground. Checked Oct 24, 2026.

Other tools for this job

Frequently asked questions

What does Gorgias help you do?

Answer store support tickets from one inbox, with an AI Agent that can handle returns and order tracking.

Is Gorgias free?

Free trial. The Starter, Basic and Pro plan cards offer a free trial; the sign-up page describes a 7-day trial.

How much does Gorgias cost?

This page does not list a starting price. See the official pricing page for current plans.

Who is Gorgias best for?

Online stores that answer customers by email, chat and social.

How do you use Gorgias?

Follow the tutorial on this page. The steps cite the official guide and stop at a first result.

Pricing

See the official site for current plans.

Facts

Access
Free trial
Checked
Category
Category: Business and productivity tools (153 in the library).
On the record
The Starter, Basic and Pro plan cards offer a free trial; the sign-up page describes a 7-day trial.
Sources